Help for the moments around service.
A starting point for restaurant teams working with menu content, model processing, publishing, and guest access.
Restaurant workspace
For menu updates, publishing, QR links, availability, and restaurant access, start with the For restaurants guide and the workflow overview.
3D and AR previews
A model can remain processing, fail, or be unavailable while the ordinary menu stays usable. Confirm the dish image and written details first; generated views are approximate and depend on the source image, provider, browser, device, and network.
Before contacting support
- Include the restaurant or menu URL, the approximate time, and the device/browser involved.
- Do not send passwords, session tokens, API keys, payment details, or private customer information.
- For a suspected security issue, wait for the dedicated monitored security channel before sending sensitive technical details.
Contact route
The support queue, monitored address, and response target are not connected in this MVP. Use the contact route for product review, and do not treat the current demo form as a guaranteed support submission.